Frequently asked questions

The trek is run by the national park authority, not by us. You are briefed by rangers at the trailhead, walk with an armed ranger escort, keep a set distance from the family, and spend one hour with them before turning back. Groups are limited to eight trekkers, and anyone with a cold or flu is asked not to trek, because gorillas catch human illnesses.

Fifteen, in both Uganda and Rwanda. It is set by the wildlife authorities and is not something an operator can waive. Younger children can still travel with you — we build the rest of the itinerary around the trekking day.

The drier windows — June to August and December to February — give firmer forest trails, with June and July typically driest. The forests are trekkable year round, and the wetter months are quieter and greener; the savannah and lake stages travel well in any month.

Sturdy waterproof boots, long sleeves and trousers, gardening gloves for grip on the vegetation, and a light rain jacket — the forest is wet and steep. Avoid dark blue and black, which attract tsetse flies. Add a hat, sunglasses, high-factor sun cream and insect repellent.

As early as you can. Daily numbers are strictly limited by the wildlife authorities, and the drier months go first. We check availability for your dates before anything is committed, and secure the permit as soon as your booking is confirmed.

A yellow fever vaccination certificate is required for entry to Uganda; Rwanda requires it from travellers arriving from yellow-fever-endemic countries. Most visitors need a visa, and both countries offer electronic visas applied for before travel. If your route covers both, the East Africa Tourist Visa can cover Uganda, Rwanda and Kenya on one multiple-entry visa. Requirements change, so always confirm the current rules with the official immigration portals.

Both are excellent and the difference is practical rather than one being better. Rwanda's Volcanoes National Park is a two-to-three-hour drive from Kigali and the treks tend to be gentler, but the permit costs more. Uganda's Bwindi is a longer journey from Entebbe, the terrain is steeper, and the permit is less expensive; Uganda is also the only place offering the four-hour habituation experience. Many travellers combine the two, and we advise on the right fit for your budget and time.

Our distinction lies in a small, passionate team dedicated to crafting safaris focused on sustainability, conservation and community impact.

We prioritise your safety with experienced guides, well-planned itineraries and adherence to all safety protocols.

Yes. Our safaris are customised to suit families, ensuring safe, educational and enjoyable experiences for all ages. We warmly encourage parents to bring their children.

Yes — we can tailor a safari around wildlife photography, for both amateur and professional photographers seeking the perfect shot.

We personalise each safari around your interests, preferences and desired level of adventure, so the journey is shaped around you rather than sold off a shelf.

From mountain gorillas and chimpanzees to lions, elephants and an extraordinary range of birdlife, our routes are built around the wildlife you most want to see.

Yes. Many of our journeys cross borders, pairing Uganda, Rwanda, Kenya and Tanzania into a single seamless itinerary.

Community impact is central to how we work. Our safaris support the people and places they depend on through sustainable, community-focused travel — including community walks such as Bigodi Swamp in Kibale.

Yes. We can arrange exclusive-use camps and lodges for a fully private safari, with private transfers and personalised activities tailored to your preferences.

A range of comfortable lodges and camps that immerse you in the wilderness — from characterful tented camps to comfortable safari lodges, all chosen to deepen the experience.

Activities range from leisurely to active — game drives, walking safaris and more — all tailored to your comfort level.

Yes. We offer authentic cultural experiences, from meeting local communities to traditional dance and music in Uganda and Rwanda.

Sustainability and conservation are built into our itineraries, from the camps we choose to the way each journey supports the wild places it visits.

Yes. We cater to all dietary needs and preferences, with high-quality, freshly prepared meals throughout your safari.

We keep our policies transparent and fair, with the full details provided during the booking process.

Our focus is on premium, sustainable experiences rather than the lowest price. We build real value into a longer journey, and we are always upfront about exactly what is included, so the trip feels worth it.